Infrantic

For product and engineering teams

Internal tools and automation around your product

Your engineers should build the product, not the admin panel, the onboarding checklist, or the weekly metrics sheet. We build and connect the operational systems around it.

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Of your sprints stay on the product roadmap
100%
Built on the tools you already run
100%
Documented so your team can own it
100%

Where the time goes

Operations work that lands on the product team

Every growing product company collects these. Each one quietly takes engineering or founder time.

  • Manual onboarding

    New accounts are set up by hand from a checklist, and customers wait while someone gets to it.

  • Support triage

    Tickets, emails, and chat arrive in different places and are sorted by whoever has a moment.

  • Admin requests to engineers

    Refunds, plan changes, and data fixes go through developers because there is no internal tool for them.

  • Billing operations

    Invoices, failed payments, and plan changes are reconciled across billing, CRM, and spreadsheets.

  • Metrics rebuilt weekly

    Usage, revenue, and churn numbers are exported and stitched together by hand before every review.

  • Sales to success hand-offs

    Context from the sales process never reaches the people onboarding and supporting the customer.

What we build

Systems that give your team its time back

See our products

  • Internal tools and admin panels

    Safe, role-based screens for the requests that now go to engineers: account changes, refunds, and data fixes.

    • Admin panel
    • Roles

  • Onboarding automation

    Signups trigger account setup, welcome steps, and follow-ups, with a person pulled in only when needed.

    • Onboarding
    • Lifecycle

  • AI support triage

    An agent reads incoming requests, tags and routes them with context, and drafts replies for review.

    • Support
    • AI agent

  • Live metrics and reporting

    Product, billing, and CRM data joined into dashboards that stay current, instead of a weekly export.

    • Reporting
    • Data

How we work with product teams

Built to your standards, owned by your team

We work like an extension of your engineering team: in your stack, in your repositories where it makes sense, and documented for handover.

  • We use your existing tools, languages, and hosting where possible
  • Code and workflows are reviewed with your engineers
  • Every system ships with documentation and monitoring
  • Your roadmap stays yours: we take the operational work off it
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Typical starting points

Customer success
Onboarding and hand-offs
Support
Triage and routing
Operations
Internal admin tools
Leadership
Live product and revenue metrics

Questions

For product companies

Don't see yours here? Book a call and ask us directly.

Why not have our own engineers build this?

They can, but every sprint on internal tooling is a sprint off the product. We take that work on and hand it back documented.

Will you work in our codebase?

Where it makes sense, yes, following your conventions and review process. Otherwise we build alongside it and integrate through your APIs.

Can you connect to our product's data?

Usually, through your database, APIs, or event stream, with access scoped to exactly what each workflow needs.

Who maintains it afterwards?

Your team, us, or both. Everything is documented for handover, and ongoing support is available if you want it.

What is slowing your business down?

Let's make your business easier to operate

Infrantic exists to simplify the machinery behind modern businesses. Tell us where the friction is, and we'll design the system that removes it.

  • We find the friction
  • We design the system
  • We automate the work
  • We build the software
  • We connect everything
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